Frequently Asked Questions
What do I need to bring with me?
Food & Clothing. That’s it. Really! Guests often comment “that you really have thought of everything” so you can pack light and enjoy your journey as well as your stay.
Do you have heating in your tents?
The tents have very warm duvets and we have lots of blankets and hot water bottles available which is enough to keep most people warm. We do not have wood burners or electric heating inside the tents. The Old Stable however does have electricity and a fan heater.
What if it rains?
What cooking facilities do you have?
Do you have a fridge?
Yes. We have 2 fridges and a freezer in the kitchen area. We also have a microwave, kettle, toaster and offer complimentary tea, coffee & hot chocolate.
Do you accept group bookings?
We only accept group bookings of up to 10 people staying in 2 tents only. For more people or the use of more tents we do offer an exclusive use hire option.
Do you offer exclusive use?
Yes. We offer an exclusive use option which is very popular, we can sleep up to 24 people in our accommodation but can also hire in extra tents for large groups. We welcome Hen Dos, birthday celebrations, special occasions or just an excuse to get together with friends and family.
What are your shower/toilet facilities like?
We have a modern washroom with 2 proper flushing toilets and 2 hot, powerful showers which is located no more than 100m from the tents. We provide shampoo, conditioner and shower gel in the showers and also hand soap and lotion at the sinks. There is also a hairdryer which you are welcome to use.
Do you provide towels?
Yes. We provide 1 bath towel per person which you will find in your tent. We also provide a drying rack at each tent so that you can dry and reuse your towels, helping to reduce our carbon footprint. We also provide extra towels in The Secret Spa for use with the hot tub, again 1 per person.
Do you provide washing up facilities?
Yes, our washing up sinks are located outside of the washroom and we provide washing up liquid, sponges, scrubbing brushes and tea towels for you to use.
Can I use the Hot Tub?
Use of The Secret Spa area is an optional extra and costs £160 per stay. This gives you exclusive of the hot tub and private spa area for the duration of your stay, anytime night or day. It must be pre-booked and is on a first come, first served basis. The Secret Spa is included in the cost of an exclusive use booking.
What facilities do you have for children?
We provide a range of outdoor games and board games to help keep the kids entertained, the site is a largely open space so children can run and play freely while parents can still keep an eye on them. For younger children we have a baby changing table, baby bath, high chair and can supply a travel cot.
Do you allow campfires?
Of course, your Glamping experience wouldn’t be complete without one! Each tent has its own private firepit or there is a large one in the middle of the site for groups to use. We also do not charge any extra for the wood for your campfires, simply help yourself and enjoy the flames dancing.
How many tents do you have on site?
We have 4 tents and The Old Stable, a converted log cabin. We can sleep a max of 24 but can also accommodate larger groups by renting in extra tents.
Do you allow dogs?
Yes. Dogs are very welcome and stay for free. We do ask that dogs are kept on a lead while on site for the benefit of our other guests, we also have livestock in the surrounding fields which is something to be aware of. Dog mess MUST be cleared up immediately.
Can I get shopping delivered?
Yes, all the major supermarkets deliver to us without a problem. We are a 15minute drive from the closest supermarket but the local village of Bethersden is 1 mile away and has a small shop for essentials and a great butcher which is well worth a visit.
Is there drinking water on site?
Absolutely. We have 3 taps which provide a mains water supply. Please do not bring water in plastic bottles, we are all too aware of the damage single use plastics is doing!
Do you recycle?
Yes. All of our waste is collected in one large commercial bin and is taken away, sorted and recycled for us off site.
How do I book?
You can book in 3 ways: 1. Online 2. Via email 3. Over the phone
You can search for availability via our website – www.LongberryFarm.com/book Bookings can be made online and paid for via PayPal.
Email us – email@example.com to check availability. We will then send you an invoice which you can pay via BACS, card or PayPal
Call us – 01233 820323 to check availability. We can take credit/debit cards over the phone.
What payment methods do you accept?
Bank transfer, credit/debit card over the phone or PayPal payments sent to firstname.lastname@example.org. We do not charge extra for any form of payment.
Do I need a PayPal account to book online?
No. You can use the checkout as guest option and simply enter your credit/debit card details to be securely processed by PayPal.
Do you have Wi-Fi?
No but most networks get a pretty decent 4G signal.
Can I charge my phone/iPad?
Yes, there are multiple electric sockets in the covered area which you are welcome to use.
How do I arrive by public transport?
Our closest train station is Pluckley which is an 8 minute drive. We strongly suggest you pre-book a taxi from here as it is a tiny countryside station. The alternative is Ashford International which is a 15 minute drive and is a much larger station. There is a bust stop in the village of Bethersden but this is still 1 mile and a good 20 minute walk away.
Can I have a massage while on site?
Yes. Massage and other therapies are on offer at The Retreat, please visit www.KPOhealth.com for more info and to book.
What is your cancellation policy?
This can be found in our Terms & Conditions. We strongly suggest that you have travel insurance in place in case of unforeseen circumstances.